Shipping and Returns

Return Policy

At Surya Brasil, it is important to us that our customers are completely satisfied with our products. If you have any problems or questions concerning your order or are dissatisfied for any reason upon arrival, please contact us at (877) 997-8792 or customerservice@suryabrasilproducts.com before taking any further steps. We will either replace the item or issue a refund.

You may return new, unopened items (excluding soon-to-expire or promotional items) sold and fulfilled by the Surya Nature website within 30 days of delivery for a full refund. We cannot process any refund without prior communication.

Surya Brasil does not offer direct exchanges. If you would like a different item, we kindly ask that you return the merchandise unopened for a refund and place a new order for the preferred item(s) at your earliest convenience. For assistance with the return process, please contact us at (877) 997-8792 or customerservice@suryabrasilproducts.com.

Shipping Policy

We strive to process and deliver your order as quickly as possible. Shipping is available within the United States mainland (excluding PO Boxes). Once your order is placed, we will provide an estimated delivery date based on product availability, the selected shipping method, and the destination.

Please allow 1–2 business days for internal processing.

Standard shipping transit times are approximately 3–7 business days after processing, depending on the carrier and destination.

Delivery timeframes are estimates only and are not guaranteed. Once an order has been transferred to the carrier, transit times are outside of our control.

Shipping charges are calculated based on the total order value, excluding applicable sales tax. If you have any questions regarding shipping, please feel free to contact us through the Contact Us page.

Order Cancellations

Once an order is placed, it is processed and cannot be canceled. If you no longer need the item, you may initiate a return once the order has been delivered, in accordance with our return policy shown above.