Privacy Policy
Return Policy
At Surya Brasil, your satisfaction is our utmost priority. If you encounter any issues, have questions about your order, or are dissatisfied with the condition of the products upon delivery, please don't hesitate to contact our dedicated customer service team at (877) 997-8792 or email us at customerservice@suryabrasilproducts.com. We're here to assist you.
We offer a straightforward return and exchange process for new, unopened items (excluding soon-to-expire or promotional items) sold and fulfilled by Surya Nature's website. You have a generous 30-day window from the date of delivery to request a return and receive a full refund. Your communication with us is vital in initiating this process.
Your satisfaction is our commitment, and we are dedicated to ensuring you have a positive experience with Surya Brasil. If you have any concerns, reach out to us, and we will either replace the product or refund your money, as per our return policy guidelines.
Shipping Policy
At Surya Brasil, we understand the importance of efficient and reliable order processing and delivery. When you place an order with us, you can trust that it will be promptly processed and dispatched to your designated location.
Our shipping capabilities cover the United States mainland (with the exclusion of PO Boxes), and we offer the flexibility to choose your preferred shipping method. Our estimated delivery dates are determined based on various factors, including item availability, your selected shipping method, shipment destination, and an additional one business day to account for our internal processing time.
Shipping charges are calculated based on the total value of your order, excluding any applicable sales tax. If you have international shipping needs, please contact us through the "Contact Us" page to discuss the available options, as some products may have restrictions when shipped to international destinations.
Rest assured, at Surya Brasil, we are committed to ensuring that your orders are processed efficiently, and you receive your products in a timely manner, wherever your shipment destination may be. Your satisfaction and convenience are our top priorities.
Privacy Policy
Your Privacy
Thank you for choosing Surya Brasil and shopping at suryabrasilproducts.com. We hold your privacy and the security of your personal information in the highest regard. Our privacy and security policy outlines the information we collect about you, how and why we use this information, and the choices you have to control our usage of your information.
Collected Information
The personal information you provide to us, such as your name, address, telephone number, email address, billing address, ship-to address, and credit card information, is treated with the utmost confidentiality. This information is stored in private files on our secure web server and internal systems. We may only disclose specific personal information about you if it is required by law, a governmental request, or a court order. Such disclosure will only occur if, based on our good faith belief, it is deemed necessary to conform or comply with the law, request, or court order.
Secure Shopping
SURYA BRASIL employs industry-standard measures to ensure the confidentiality of your personal information. Our website, suryabrasilproducts.com, uses Secure SSL (Secure Sockets Layer) encryption to protect sensitive information like credit card details. Any contact information gathered for the purpose of this website is stored exclusively in a secure database. No entity, other than SURYA BRASIL, will have access to your information. Under no circumstances will your contact information be sold, published, or disclosed to any other party or company. Importantly, we do not store credit card information on our servers.
Policy Changes
We may periodically update this privacy and security policy to accommodate new, unanticipated uses not previously disclosed. Any such changes will be posted here, and by visiting our website, you agree to accept any modifications to this policy. Please note that our privacy and security policy exclusively addresses the use and disclosure of information we collect from you on our website.
Your privacy is of the utmost importance to us, and we are committed to safeguarding your personal information while ensuring your secure and enjoyable shopping experience with Surya Brasil.