GENERAL QUESTIONS:
What should I do if I cannot find the product(s) I am looking for?
If you cannot find the product(s) you are looking for we suggest to contact our customer service at 877-997-8792 or use our store locator to find a location near you.Are all Surya Brasil Products PETA-Cruelty Free?
Yes, we at Surya Brasil proudly carry our PETA-Cruelty Free certification symbol to support animal rights. To read more about our certifications please click here.Are all Surya Brasil Products "Certified Vegan"?
Yes, all products have been certified vegan. To read more about our certifications please click here.Have Surya Brasil's products been tested on animals?
No, Surya Brasil does not support animal testing. All our products are free from any involvement of animal testing.Are all Surya Brasil Products Gluten Free?
Yes. All products are free of Gluten and can therefore be used by any gluten allergic consumers.Are Surya Brasil's packaging recyclable?
Yes, our packaging is recyclable. By using recyclables we participate in reducing energy, water consumption and lowering greenhouse gas emissions that can contribute to climate change by avoiding methane emissions.What lines are Ecocert certified?
At the moment, the Amazonia Preciosa , Hand Sanitizer and Sapien Men carry our Ecocert certifications. To read more about our certifications please click here.What lines carry the Cosmebio logotype?
At the moment, the Amazonia Preciosa and Sapien men carry our Ecocert certifications.To read more about our certifications please click here.
What is the shelf life of your products?
The shelf life for Sapien Men and Amazonia Preciosa is 24 months and 36 months for our Henna Cream/Powder, Lip balms and Color Fixation lines.Are your products safe to use during pregnancy or while nursing?
Yes, as our formulas are free of any harsh chemicals it is safe to use Surya Brasil products during pregnancy and/or while nursing. As a safety precaution we still advice all pregnant/nursing women to consult their doctor to make sure they are able to use our products.Are your products safe for those with a medical condition?
We advice that all individuals with a medical condition consult their doctor before using our products. With that being said, we have had clients under medical care that have found Surya products effective and safe to use on many occasions.Can I request an ingredient list?
Each ingredient list can be found under its product line category at our online store.SHIPPING:
What shipping options do you offer?
We ship our products with FedEx ground to provide our US customers with the fastest and most reliable delivery times. 2nd Day and Overnight shipping is also available.How long does it take for me to receive my order?
All products are being shipped from our New York warehouse. Therefore, the shipping time varies based on the distance to our office. Below you will find the recommended delivery time to your state.Please be advised that the information below is given in FedEx Ground business days. Days of delivery are Monday through Friday (excluding holidays). Depending on your exact location in your state, shipping may take shorter/longer time.
1 day: NY, NJ, MA, PA
2 days: DE, IN, MA, ME, MI, NH, WV, VA, NC, OH, SC, VA, VT and District of Columbia.
3 days: AL, AR, FL, GA, IA, IL, KS, KY, LA, MN, MO, MS, ND, NE, TN, WI
4 days: AZ, CO, NE, NM, OK, TX, WY,
5 days: CA, ID, MT, NV, OR, UT, WA, and Puerto Rico.
6 days: AL
7+ days: HI